Privacy Policy
Privacy Policy Overview
At Heat Pump Hub ("us," or "we"), safeguarding your privacy is paramount. We meticulously handle any personal information that could identify you in accordance with UK data protection laws. Our commitment to privacy is underscored by our registration on the public register of data controllers, overseen by the Information Commissioner under registration number 01650D39015D
Applicability
This Privacy Notice pertains to our customers, users of our products/services, and prospective customers interested in our offerings. It elucidates who we are, how we collect, share, and utilize your personal information, as well as how you can exercise your privacy rights. This notice encompasses personal information utilized for service/product provision and that collected through our website or your interest in our services. Any changes in our personal information handling procedures will be promptly updated in this notice.
Understanding Your Privacy Rights
Please take a moment to peruse this Privacy Notice to comprehend how we employ your personal information. For inquiries or concerns regarding your personal information usage, reach out to us at info@heatpumphub.co.uk. Registered with the ICO under registration number 01650D39015D, acts as the data controller for your personal information.
Who We Are and Our Operations
Heat Pump Hub, based in the United Kingdom, connects individuals and businesses with several companies offering air source heat pumps.
Types of Personal Information We Collect
We collect personal information when you contact us, use our website, engage with our services, or as part of ongoing service provision. This information includes:
Basic personal details like name, postcode, email, and phone number.
Financial information is never requested.
Information pertinent to your requirements, aiding in providing suitable company details.
Marketing preferences and communication information.
Technical data, including IP address and device information.
Service communications content.
Sensitive information, collected only in rare circumstances with consent or under legal grounds.
Processing and Sharing of Personal Information
We process personal information for contractual fulfilment, legitimate business interests, legal compliance, or with your consent. We may share this information with group companies, third-party providers, law enforcement, regulators, or potential buyers, always ensuring protection measures are in place.
Security Measures and Data Retention
We employ technical and organizational measures to secure your personal information, adhering to industry standards and legal requirements. Your data is retained only as long as necessary, with eventual deletion, destruction, or anonymisation.
Cookies and Tracking Technology
Our website uses cookies and tracking technology to enhance user experience.
Links to External Websites
Our site may contain links to other websites, whose content, security, and data processing policies are beyond our control.
Your Privacy Rights
You have various rights concerning your personal information, including access, correction, erasure, objection, and data portability. You can also withdraw consent and lodge complaints with the ICO.
Updates to Privacy Notice
We may update our Privacy Notice in response to legal, technical, or business developments. Significant changes will be communicated, and your consent may be sought if necessary.
You can check the last updated date at the top of this page to ascertain the latest version of our Privacy Notice.